Policies

  • Overview
    Welcome to Centimes Bourgeois Headpieces Australia! By accessing and using our website, you agree to abide by the following terms and conditions. Throughout these terms, “we,” “us,” and “our” refer to Centimes Bourgeois Headpieces Australia. Please read these terms carefully before using our site or purchasing any products. Your use of this site indicates your acceptance of these terms. If you do not agree with any part of these terms, you may not access the website or use our services. These terms applies exclusively to Centimes Bourgeois Headpieces Australia and does not extend to our international stores or affiliates.

    1. General Terms:
    You must be of legal age in your state or territory to use our services. By agreeing to these terms, you confirm that you are of legal age or have obtained necessary parental or guardian consent.

    You agree not to use our products or services for any illegal or unauthorized purpose.

    You must not transmit any viruses, worms, or other harmful code while using our services.

    Breach of any terms will result in the immediate termination of your services.

    2. Payment and Service:
    We reserve the right to refuse service to anyone at any time.

    Your content may be transferred unencrypted over networks; always ensure the security of your information.

    You may not reproduce, duplicate, or exploit any part of our services without our written permission.

    You agree not to resell these items online or in a physical store, including hire stores, and platforms such as Etsy, eBay, etc., without obtaining prior written authorization from us.

    We accept online payments in AUD via major credit/debit cards through a secured SSL checkout.

    3. Information Accuracy:
    We strive to provide accurate and up-to-date information on our website, but we do not warrant its completeness or timeliness.

    Historical information provided on the site is for reference only and may not be current.

    We reserve the right to modify the contents of the site at any time without notice.

    4. Service Modifications and Prices:
    Prices for our products are subject to change without notice.

    We may modify or discontinue any part of the service at any time without notice.

    We shall not be liable for any modifications, price changes, or discontinuation of the service.

    5. Products and Services:
    Some products or services may only be available online and are subject to return or exchange according to our Return Policy.

    We strive to display accurate colours and images of our products but cannot guarantee their accuracy.

    We reserve the right to limit the sales of our products or services to any person, region, or jurisdiction.

    Descriptions and prices of products are subject to change without notice.

    6. Billing and Account Information:
    We reserve the right to refuse any order or limit quantities at our discretion.

    You agree to provide accurate and complete information for all purchases made on our site.

    Keep your account information up to date for smooth transactions.

    7. Optional Tools:
    We may provide access to third-party tools but do not monitor or control their use.

    Your use of optional tools is at your own risk, and you must agree to their terms.

    8. Severability and Termination:
    If any provision of these terms is deemed unlawful or unenforceable, it shall not affect the validity and enforceability of other provisions.

    These terms are effective unless terminated by either party. We may terminate your access to our services at any time without notice.

    9. Entire Agreement and Governing Law:
    These terms constitute the entire agreement between you and Centimes Bourgeois Headpieces Australia regarding your use of our services.

    These terms are governed by the laws of Australia.

    If you have any questions about these terms, please contact us at hello@cbheadpieces.au.

  • This Privacy Policy applies to the collection, use, and disclosure of personal information by Centimes Bourgeois Headpieces Australia ("Centimes Bourgeois," "we," "us," or "our") through our website hosted on Squarespace. We are committed to protecting the privacy and security of your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

    Collection of Personal Information
    We collect personal information that you voluntarily provide to us when using our website or interacting with us, such as when you make a purchase, create an account, or contact us. This information may include your name, email address, shipping address, billing information, and other details necessary to fulfill your orders or inquiries.

    Use of Personal Information
    We use the personal information we collect for purposes related to the provision of our products and services, including:

    Processing and fulfilling orders

    Communicating with you about your orders, inquiries, and account

    Providing customer support and assistance

    Sending promotional emails and marketing communications with your consent

    Analysing website usage and trends to improve our website and services

    Disclosure of Personal Information
    We may disclose your personal information to third parties for purposes related to the operation of our business, including:

    Service providers and partners who assist us in delivering our products and services, such as payment processors, shipping carriers, and IT service providers

    Legal and regulatory authorities as required by law or to protect our rights, property, or safety, or the rights, property, or safety of others

    Successors in the event of a merger, acquisition, or other business transaction involving our company

    Data Security
    We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

    Data Transfer
    Personal information collected by us may be transferred, stored, and processed in countries outside of Australia, including the United States, where our Squarespace servers are located. By using our website and providing your personal information, you consent to such transfers.

    Access and Correction
    You have the right to access and correct the personal information we hold about you. If you would like to review, correct, or update your information, please contact us using the contact details provided below.

    Complaints and Enquiries
    If you have any questions, concerns, or complaints about our handling of your personal information or our privacy practices, please contact us using the contact details provided below. We will investigate and respond to your enquiry promptly.

    Updates to Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We encourage you to review this Privacy Policy periodically for any updates or changes.

    Hosting on Squarespace
    Please note that our website is hosted on Squarespace. Squarespace provides the platform that allows us to sell our products and services to you. Your data may be stored through Squarespace’s data storage, databases, and general Squarespace applications. They store your data on secure servers behind a firewall.

    Contact Us
    If you have any questions or concerns about this Privacy Policy or our privacy practices, you may contact us at hello@cbheadpieces.au.

    Effective Date: 20 April 2024

  • Cancellation Policy

    Prior to confirming your order, please carefully review your selections to ensure complete satisfaction. Once an order is confirmed, our team immediately initiates production and prepares your item for shipment.

    You have a 24-hour window from the time of order confirmation to enquire about cancellation without incurring any charges. However, please be aware that if production commences before the 24-hour window elapses, for example, if you confirm production during a consultation or upon notification from us, the cancellation policy may not apply, and modifications or cancellations may be impossible. Refunds for cancellations within the 24-hour window will be processed using the original mode of payment.

    Please note that this cancellation window is not guaranteed, and you may not receive notice from us if production has already commenced before the 24-hour window expires. Therefore, it's crucial to promptly review your order and notify us of any cancellation requests within the specified time frame.

    Exchange & Returns

    We offer products in universal sizes, negating the necessity for exchanges. Custom sizes are available only through custom orders. However, it's essential to note that if you place a custom order and provide inaccurate measurements, resulting in the item being too big or too small, the responsibility lies with you, not us. Nevertheless, rest assured that the majority of our pieces are adaptable and can be bent or manipulated to suit your head shape.

    Our commitment to hygiene and the bespoke nature of our products further influences our exchange policy. Unfortunately, we do not facilitate exchanges due to hygiene considerations. Additionally, each piece is meticulously crafted on order, enhancing its uniqueness and tailored fit. We appreciate your understanding in ensuring the quality and exclusivity of our items. If you have any concerns or queries, feel free to reach out to our customer support team for assistance.

    Damage Concerns

    Upon order placement, each piece undergoes a meticulous inspection to guarantee its departure from our premises in impeccable condition, facilitated by our trusted carrier.

    Should you receive a damaged headpiece, kindly notify us within 3 days of receipt. Ensure the return of the item within 7 days, maintaining its original condition and packaging.

    If we are satisfied upon inspection that the item is faulty, we will offer you a credit note. However, items that have been worn, damaged, or are past the wedding/event date are not eligible for return.

    If you have any questions or need further assistance, don't hesitate to contact our dedicated customer support team on hello@cbheadpieces.au.